I don't know how your Comcast service has been lately, but mine stinks! It has risen to the top of my list of companies I love to hate. It makes Wall Street bankers and Microsoft look good by comparison. In the past, it was reasonably reliable—although, like death and taxes and fog, whenever there was a celestial event, it inevitably failed (Super Bowl, World Series, season finale). The Internet connection usually would go out when you urgently needed to send or receive a message, or get online. But during the past month, the broadband Internet and digital phone service goes in and out several times a day, sometimes only for a few minutes, other times for more than an hour. Cable TV reception has had frequent outages and/or the picture and sound break up into Cubist paintings.
Comcast has a monopoly on cable in Pacifica. Some other cities have their own cable service. I feel that Comcast is so big it doesn't really care, and I think it is time we stopped accepting it. It's time for a consumer revolt. Perhaps we need to start a letter/email/telephone campaign and threaten to switch to AT&T, Dish, or Direct TV if Comcast doesn't get its act together. If enough people protested, maybe Comcast would listen. Also, our City Council needs to look into alternatives to give the cable TV service some competition. Many subscribers get sucked into Comcast's "bundle," which promises a lower rate if you get all digital and broadband services in one place. Comcast tries to seduce you with offers of bigger and better (and costlier) services, but it can't bother to send an explanation, much less an apology, for all the interruptions in service. It must be miserable for anyone running a business from their home. Ladies and gentlemen, start your protest.
KAREN FIELDS
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